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We have ordered another part," still no word on when that part is arriving or when the repairman will be back. Refused to overnight the part or speed up this process in any way. We called them on day 30 of our policy and said we want to cancel and they changed their tone real quick but as soon as they assured us it would be handled here we are again stagnant. How many times do we have to go through the repair process before they replace?It's clear they do not care about satisfying their customers as you can see with the numerous complaints. I'll be sure to update after this is resolved one way or another. All I can do is warn others, find another group that expedites things like this.

If a defective or malfunctioning system or appliance is discovered by an inspection company prior to the transfer of ownership of the property or by a utility company at the time of the transfer of ownership, said condition shall be deemed a pre existing condition and not covered under this Agreement.

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We have demanded to speak with someone from the authorization department or a supervisor.

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