home warranty plans for buyers

HWA was quick to take care of two recent claims with our A/C and our stove. However, this last claim of a leaking kitchen faucet was denied, stating the fault was due to installation. The problem with this is the faucet is leaking at the handle, which is assembled by the manufacturer. The plumber who came out saw a second leak under the sink at the supply line and told HWA that this leak could be either manufacturer defect or improper installation. HWA glommed onto the explanation of the second leak, which I didn’t even place a claim for, and denied my original claim. My choice now is to replace the faucet or rebuild. At my expense. Filed a claim on 6/12/18. Serviceman has been here twice. Still not fixed. On 7/19/18, I was informed I would have a call back with a resolution within 24 hours.

When I asked them how much it would be to pay out if I just want to buy a new furnace myself, because hey, don't want the family and I to die from Carbon Monoxide poisoning in the middle of the night, they tell me the payout is $60.

does hms home warranty cover plumbing

They also have their own business to service.

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